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Code of Conduct and compliance management

Deutsche Post DHL is guided by the Universal Declaration of Human Rights, the United Nations’ Global Compact as well as the conventions issued by the International Labour Organization (ILO). In 2006, we implemented these principles in our Code of Conduct and its rules and guidelines. In it, we commit to operating based on the principles of integrity, responsibility, ethical acceptability and legality. The issues addressed range from respecting human rights, equal opportunities and environmental protection to adopting a clear position on forced and child labor, discrimination, bribery and corruption. The Code applies to every employee of our Group and its subsidiaries around the world.

Clear rules

In 2009, we issued two policies to complement our Code of Conduct: The Anti-corruption Business Ethics Policy breaks down the principles of the Code by defining caps on the value of acceptable gifts and clearly outlining how to deal with presents or invitations to events. The Competition Compliance Policy commits managers to adhere to local competition laws and internal policies and procedures.

Strengthening our Compliance Organization was a top priority in 2009. The objective is to safeguard Group-wide compliance with the Code of Conduct. We are committed to preventing infringements by providing clear rules, standards and processes while at the same time, protecting the company against actual or alleged unfair, unethical or illegal actions. We conduct audits on a regular basis to establish how far our policies have been implemented in various regions and divisions.

Paul Taylor

“Compliance Management protects our Group against liability risks. At the same time, it supports our employees by giving them the guidelines within which they can work.”

Paul Taylor, CFO, DHL Supply Chain UK & Ireland, Eastern Europe, Middle East, Africa and France

Driving prevention with information

One area we are focusing on is employee training. We create awareness for conduct in compliance with our guidelines by providing practical information for day-to-day work. Our e-learning portal mylearningworld.net is the most important platform to reach out to a large number of employees. Since 2009, we have also been offering three new online trainings related to the Code of Conduct: Rules for day-to-day work, compliance with competition and cartel law, and anti-corruption.

Compliance Organization

The Compliance Organization at Deutsche Post DHL includes the Compliance Committee, the Global Compliance Office with Regional Compliance Offices and the Integrity Board. The Compliance Committee decides on key compliance management policies and required measures. It is supported by the Global Compliance Office and a network of 14 Regional Compliance Offices, and reports directly to the Board of Management. An Integrity Board consisting of internal and external specialists advises the Compliance Committee.

Demands on suppliers

Our Supplier Code of Conduct sets the standard for doing business with Deutsche Post DHL. The code commits our suppliers and business partners to comply with ethical and environmental standards. and is an integral part of all new purchasing contracts and existing long-term master agreements. In 2009, we enhanced the Code by including provisions on the prevention of child and forced labor, compensation and working hours, discrimination and inadmissible payments and bribes.

For 2010, we are planning to:

  • further develop our compliance trainings
  • extend our monitoring activities.
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Last change: 04/09/2010

© 2010 Deutsche Post AG

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