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Engaging with stakeholders

Customers, employees, investors, policy makers, environmental and social interest groups, and many other stakeholders have different perceptions and expectations about how we should address Corporate Responsibility (CR).

Engaging with stakeholders

Their views influence the way they do business with us, so understanding these views is important. This is why we engage with our stakeholders in many different ways. While we draw conclusions from their feedback, we also inform them about the rationale and targets behind our CR strategy.

The many different forms this dialog takes include:

  • our annual Group-wide Employee Opinion Survey (EOS), which includes specific CR-related questions
  • further internal consultations covering CR issues
  • regular and frequent dialog with works councils, unions and other employee representatives
  • answering questionnaires from sustainability ratings and rankings, as well as specific information requests from financial institutions
  • participating in and actively contributing to conferences
  • exchanging views with CR experts from customers and business partners
  • bilateral and multilateral talks with NGOs
  • engaging with policy makers, media representatives, scientists and academics on topics of common interest.

We support this internal and external dialog through regular and targeted communication, for example:

  • annual CR reports
  • the CR section of our corporate website and our Annual Report
  • CR content on our corporate intranet
  • press releases and updates of our internet and intranet pages
  • brochures and print media for events and fairs
  • internal print media
  • training material and e-learning tools.
Specific external stakeholder interests

The content of our stakeholder dialog varies with stakeholders. For external stakeholders such as customers, investors, environment or social NGOs, general topics of interest included our CR strategy and CR-related business risks or opportunities. These stakeholders had a strong focus on climate change, our carbon footprint, our GOGREEN services, our approach to biofuels and our efforts to promote sustainable sourcing. They also showed great interest in how we support the UN Global Compact and its Principles, develop our disaster management, and how we work to improve educational opportunities.

The results from these consultations informed our concepts around carbon accounting, our internal biofuels guidelines, our positions on climate-change-related public policy and the further development of our GOGREEN services. Our GoHelp and GoTeach programs also benefitted from this.

Working in partnership

National and international bodies and initiatives are important partners for Deutsche Post DHL in our efforts to make a positive contribution to society. They can help us to learn from others, share experiences, and enhance – or even multiply – our own efforts in almost all areas of CR.

We enjoy being a member of or working with international organizations and institutions including:

As a global company strongly rooted in our local and regional communities, we also work with many national and local institutions, organizations and initiatives.

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Feedback

We value your feedback

Your comments and suggestions on this Report and our CR strategy are important to us, and will help us to improve in the future. In addition, we will make a €5 donation to Plant-for-the-Planet for each completed questionnaire.

Tell us what you think
biofuels

Liquid transport fuels made from renewable sources such as oils derived from fruits or seeds.

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Last change: 04/15/2010

© 2010 Deutsche Post AG

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